Increased uptime and Service Level Agreements (SLAs) are a consequence of global expansion, networked offices, and an increase in personnel. IT is not only essential, but also an integral component of any organization's core infrastructure. Consequently, there is a greater emphasis on related support areas such as information security, disaster recovery, and data backup. In addition, organisations are under constant pressure to provide easier and faster access to information, necessitating cost-effective IT Infrastructure services.