Customer Journey Mapping
Data Analytics
Our Services
Data Analytics And Insights
Digital Customer Experience Strategy and Insights
With businesses reaching out to customers across multiple channels, it is difficult to manage brand consistency across these digital touchpoints. Our Design Thinking-centered approach can ensure that they create and deliver the appropriate customer experiences.
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Customer Journey Analytics
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UX Optimisation Strategy
Analytics and Visualisation of Data
Equally important to the ability to collect data is the ability to interpret that data. Our data engineering and visualisation services enable you to analyse the vast amounts of data generated by your business processes and make decisions based on factual information, as opposed to hunches.
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Reports and Dashboards
Conversion Rate Improvement
Low conversion rates become a concern as the market, particularly eCommerce, evolves and businesses are faced with constantly changing user expectations. Our data science capabilities in conjunction with Design Thinking allow us to provide you with effective conversion rate optimisation.
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Mapping of Conversion Paths
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Metrics, Reports, and Dashboards
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Retention and Loyalty Management
Our Solutions
Network Architecture Design and Implementation services provided by Ecojoy help you optimise your IT infrastructure. Our IT Infrastructure services are centred on ensuring that applications and infrastructure keep up with the evolution of business models. We provide highly effective IT Infrastructure services for desktops, networks, helpdesks, messaging servers, e-mails, and databases by combining our extensive experience with proven methods. Our IT infrastructure services are also intended to maximise operational efficiencies, cost-effectiveness, and your IT infrastructure investment's return.
Infrastructure Care Services
Ecojoy strives to provide its valued consumers with services of the highest quality. To accomplish this, we maintain a standard service portfolio consistent with our reputation wherever we provide services. Infrastructure Care Services are a set of consistent services that Ecojoy will provide to all of its operational clients, encompassing all aspects of the IT life cycle:
Planning phase that includes consultation, design, and validation.
Migration, change management, relocation, enhancements, or deinstallation.
Deploying qualified, seasoned, and trained personnel.
Implementation, apparatus procurement, deployment, installation, and training for end-users.
Operations, including problem resolution, support, monitoring, maintenance, and general administration.
Helpdesk Services
Helpdesk Services is the central point of contact for the entire Ecojoy services portfolio, and is administered by a dedicated team of professionals. Our comprehensive helpdesk solutions can incorporate a broad range of customer service desk activities, including handling product and company inquiries, entitlement verification, service subscription counsel, and technical support.
Maintenance Services
Maintenance Services provide a single point of contact in a complex multi-vendor environment. Break-fix maintenance or preventative maintenance ensures that a single point of contact will direct your request to a prompt resolution within the service levels agreed upon. Ecojoy will provide all service provisions required by the sensitivity of your systems, including on-site engineers and parts or immediate equipment replacement to ensure the continuity of mission-critical operations.
Network Services
Indisputable is Ecojoy's extensive network expertise and knowledge. In fact, we set the standard in networking technology. Ecojoy operates and has implemented the largest network infrastructures in the world, and has spent millions to develop its own end-to-end infrastructure among its group members. This capability has the objective and means to provide our customers with the best network support infrastructure, as we would expect for ourselves. Ecojoy network services serve businesses of all sizes in the region, providing local and remote troubleshooting, performance monitoring, and consulting.